We are happy to report that a fix for the Exchange Management Console (EMC) issues when Internet Explorer 9 is installed is now available. To be specific, we have talked about this in a previous blog post:
How does this fix need to be applied?
In order to install the fix, a released version of IE9 needs to be installed on the machine first. Then:
- MS11-081: Cumulative Security Update for Internet Explorer: October 11, 2011 needs to be installed. This can be obtained from Windows Update or - if you need to download it for local network installation, the packages can be obtained here. Please note that the packages for client and server OSes might be different, depending on what you need. The installation of this package is REQUIRED for proper operation of the EMC hotfix.
- In order to obtain the actual hotfix that resolves the interoperability problem with EMC, you will need to call Microsoft support and request a hotfix. The hotfix package is currently not available for public download, but can be obtained from support engineers, who can get it from internal hotfix servers. When you talk to support, the hotfix that you need to request is for the KB 2624899. Please note that this article is not publicly available at this time either.
How do I call support? Will I need to pay for this?
In order to reach Microsoft support, you can find the correct support contact for your location here. Microsoft does not charge for hotfixes or support cases related to product bugs. Both IE and Exchange support teams should be able to get this patch for you.
Why is this fix not available for public download?
It's planned that this fix will be rolled into a version of Internet Explorer or a fix that will be released at a later time. Due to the amount of feedback we've received about this issue, we wanted to give you a way to resolve this problem right now, if you are impacted by it. Individual hotfix packages such as this one do not go through as extensive testing as our roll-up fixes and therefore we want to have a way to reach out to customers who use it in case there's a problem that is identified with it at a later time.
Finally, I would like to thank the Internet Explorer team for working with us on this interoperability issue and producing this hotfix.